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WHEN WILL MY ORDER BE SHIPPED?

 We offer FREE SHIPPING within Canada and United States. 

Orders are processed within 2 business days and take about 3-7 days to ship.

** During holiday time, shipping takes longer. 

WHAT IS YOUR RETURN/REFUND POLICY?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@moi-glam.com Please note that returns will need to be sent back at the expense of the purchaser.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 

WHAT IS MOISSANITE?

Moissanite was first discovered from a meteor crater in 1893. The man who discovered it was a french chemist named Henri Moissan. Moissanite was  after Moissan himself. At first he thought the stones were diamonds, however, after some investigation he found that the crystals were silicon carbide. 

WHAT IS SILICON CARBIDE?

Silicon carbide is structurally similar to diamonds. It is even more lustrous, cheaper, more durable, and lighter than diamond. The properties of silicon carbide make it a worthy substitute for diamonds in the jewelry industry.

WHY BUY MOISSANITE VS. DIAMOND?

There are 3 distinct reasons to buy Moissanite instead of a Diamond

  • Moissanite diamond is created in a lab; it is NOT mined and therefore creates less of an environmental impact

  • Moissanite is less expensive than a mined diamond

  • Moissanite offers qualities that very closely compare to those of a mined diamond, it's toughness and durability allows for everyday wear, it provides a sparkle and shine you won't lose over time, it is the ideal gemstone

WHAT IS THE DIFFERENCE BETWEEN MOISSANITE AND CUBIC ZIRCONIA?

There are a few ways the Moissanite is superior to the Cubic Zirconia.

  • Moissanite is 3x tougher than a Cubic Zirconia, hard to chip or break, similar to a mined diamond. 

  • Moissanite is 25% more refractive than the Cubic Zirconia, giving it the beautiful sparkle 

  • Moissanite is more resistant to dirt than the Cubic Zirconia, and in fact more resistant to mined diamonds as well. 

HOW DO I CARE FOR MY MOISSANITE JEWELRY?

One of the best and simplest ways to clean moissanite jewelry is to use a mild soap, warm water and either a soft cloth or toothbrush. Place the moissanite jewelry in the soapy solution, then gently brush the stone, taking care to get into the hard to reach areas. Once cleaned, rinse thoroughly to get rid of any  residue.

HOW OFTEN DO I NEED TO CLEAN MY MOISSANITE JEWELRY?

There is no set rules for cleaning your moissanite jewelry, as a rule of thumb, once a month would be sufficient. 

 

HOW DO I KNOW MY RING SIZE?

Read our blog post about the different ways to determine your ring size? Ring Sizer. 

If we have not answered all of your questions in this customer service section, please Contact us at customerservice@moi-glam.com

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